Refund policy

Returns

We hope you love your order, but if something’s not quite right, don’t worry — we’ve made returns simple.

You have 60 days from the date you receive your order to send it back for a refund, as long as it’s in its original condition.

 Policy Detail Info
Return Window 60 days from delivery
Condition Items must be unworn, unwashed, and in their original packaging
Cost Customers cover return postage
How to Return See next section

 

How to Return an Item

Follow these steps to submit your return request:

1. Log in to your account

  • Enter your email address and click Continue.
  • Check your email for a message from us with a six-digit verification code.
  • Copy the code, return to our website, and enter it to access your account.

2. Submit your return request

  • Select the order you want to return.
  • If your order has more than one item, choose the items you want to send back.
  • Select a return reason and add any notes for our team.
  • Click Request Return to send it through.

3. Send your item back

  • Repack your item securely using the original packaging or something similar.
  • Include your order details if possible.
  • Use a tracked postal service (you’ll find the returns address in your confirmation email or on our website).
  • Keep your tracking receipt safe until we confirm your refund.

Refunds

  • Once we receive your return, we’ll process it within 5 working days.
  • Refunds go straight back to your original payment method.
  • We’ll email you as soon as your refund has been issued.

Exchanges

Need a different size or colour?
Simply place a new order for the item you want and return the original for a refund.
This is the fastest way to get what you need without delays.

Non-Returnable Items

We can’t accept returns on items that are:

  • Worn, damaged, or not in a re-saleable condition

Return Postage Costs

We don’t currently offer free returns. This helps us reduce unnecessary shipping and keep our prices fair for everyone.

That means you’ll need to cover the cost of return postage.

Why We Do It This Way

At 100yrs, we’re committed to doing business in a way that’s fair, sustainable, and transparent.
By not offering free returns, we:

  • Cut down on unnecessary shipping and reduce our carbon footprint.
  • Keep our prices fair for all customers.
  • Stay focused on creating high-quality, long-lasting pieces you’ll love and keep.

Still Have Questions? We’re Here To Help

If you need more information or have any concerns, we’d love to hear from you.
Contact us here and we’ll get back to you as soon as possible.